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	<title>The Edge &#187; better service</title>
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	<description>Sharing the Art of Effective Customer Communications</description>
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		<title>Effectively Communicating with Your Customers</title>
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		<pubDate>Mon, 14 Jun 2010 12:05:21 +0000</pubDate>
		<dc:creator>Jackie Ewing</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer loyalty]]></category>
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		<category><![CDATA[growth]]></category>
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		<category><![CDATA[using a Facebook Fan Page]]></category>
		<category><![CDATA[using Twitter]]></category>

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		<description><![CDATA[Jackie T. Ewing talks about using different mediums to communicate with your customers. Don't choose just one, choose several and integrate them for a more cohesive front to your customers.]]></description>
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		<title>Newsletters Keep You in front of Your Customers and Prospects</title>
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		<pubDate>Mon, 15 Feb 2010 01:01:49 +0000</pubDate>
		<dc:creator>Jackie Ewing</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[customer service]]></category>
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		<description><![CDATA[Jackie explores 3 ways to get you going with your customer newsletters. It shouldn't be a choice, it should be a given. Jackie can help you connect with you customers on their level and keep you at the forefront of their minds for when they are ready to buy your product or service.]]></description>
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		<title>Varying levels of customer service means varying levels of customer loyalty</title>
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		<pubDate>Thu, 06 Aug 2009 01:57:10 +0000</pubDate>
		<dc:creator>Jackie Ewing</dc:creator>
				<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[service level]]></category>
		<category><![CDATA[automated voicemail]]></category>
		<category><![CDATA[better service]]></category>

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		<description><![CDATA[customer service levels given will dictate customer loyalty]]></description>
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