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	<title>The Edge &#187; service level</title>
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	<description>Sharing the Art of Effective Customer Communications</description>
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		<title>Mining for Gold</title>
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		<pubDate>Tue, 29 Dec 2009 23:11:32 +0000</pubDate>
		<dc:creator>Jackie Ewing</dc:creator>
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		<category><![CDATA[using a Facebook Fan Page]]></category>
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		<description><![CDATA[There is a lot of business in your own customer list. Mine it for the potential gold it holds by communicating with them on a regular basis, using various means.]]></description>
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		<title>How easy is it to unsubscribe from email lists?</title>
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		<pubDate>Sat, 12 Dec 2009 17:49:51 +0000</pubDate>
		<dc:creator>Jackie Ewing</dc:creator>
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		<description><![CDATA[If I want to unsubscribe from your emails, don't make the process difficult for me and don't make me jump through hoops to make you get lost. If I want to interact with you, I will decide how and when.]]></description>
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		<title>Tourism for Florida &#8211; going to get worse before it gets better?</title>
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		<pubDate>Thu, 03 Sep 2009 17:42:05 +0000</pubDate>
		<dc:creator>Jackie Ewing</dc:creator>
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		<category><![CDATA[customer loyalty]]></category>
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		<description><![CDATA[CFVRMA at the Florida Governor's Conference on Tourism.]]></description>
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		<title>Varying levels of customer service means varying levels of customer loyalty</title>
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		<pubDate>Thu, 06 Aug 2009 01:57:10 +0000</pubDate>
		<dc:creator>Jackie Ewing</dc:creator>
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		<description><![CDATA[customer service levels given will dictate customer loyalty]]></description>
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